Hypera Development - Issues with Secaucus, NJ, United States (EWR) infrastructure – Incident details

We've identified the cause of this issue and successfully rolled out a fix.

Our hosting provider has implemented a fix for the performance issues, and we are now monitoring the results.

We are still seeing abnormally high packet loss and latency, however it appears to be starting to get better.

Our hosting provider released the following statement on July 30th at 04:01 UTC:

This outage was resolved at 9:30 EST approx. We will continue to monitor the network.

We are still seeing abnormally high packet loss and latency across our infrastructure, and are investigating the cause.

Our hosting provider released the following statement:

Our rack provider is claiming we did not pay our invoice, although we did. Proof has been submitted but they're not budging. Our bank will verify this, and they should turn up the ports. Compensation will be given to Floofy Hosting clients.

Our hosting provider released the following statement: "Our rack provider wrongfully turned down our ports, we are working with them to resolve this.".

We will be investigating this issue further and looking at alternative solutions that will allow us to reduce the number of constant outages with our infrastructure.

Sorry for the inconvenience.